FAQ

What is PinIt?

• PinIt is a local service marketplace that connects people in the Vancouver Lower Mainland with trusted professionals for cleaning, plumbing, beauty, fitness, car detailing, and many other services.

How does PinIt work?

• You choose a service category, browse available providers near you, check their prices and ratings, confirm a time, and pay securely inside the app.

Where is PinIt available?

• PinIt operates across the Vancouver Lower Mainland including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Langley, and nearby communities.

Are providers verified?

• Yes. Every provider goes through an identity check and a profile review before being listed in the app.

What is the minimum booking?

• The minimum booking period is one hour and the minimum fee for any service is fifty dollars.

When is payment processed?

• Payment is charged immediately after you confirm a booking. This confirms the provider’s time slot and secures your appointment. The payment stays on a secured account until the service is completed and will be released to provider 3-5 days after each service completion.

What happens if a job ends early?

• The full booking amount still applies even if the provider finishes earlier than expected. Refunds apply only to valid cancellations or provider no shows.

Can I reschedule my booking?

• Yes. You can request a new date or time depending on the provider’s availability and acceptance.

Can I change my provider after booking?

• You cannot switch to another provider once your booking is confirmed. If you want a different provider you can cancel the existing booking and make a new one.

How do cancellations work?

• If you cancel more than twenty four hours before the scheduled time, you will only pay the transaction fee.
• If you cancel within twenty four hours, a fee up to a maximum of one hundred dollars.

What if the provider cancels or does not show up?

• You will receive a full refund to your original payment method within 2-5 business days depending on your bank.

Are there travel or extra costs?

• No travel fees apply. Providers include travel time in their price. If a delay happens, the provider must inform you as soon as possible.

Can I tip my provider?

• Yes. Tipping is optional and can be done directly in the app after the service is completed.

Are my payments secure?

• Yes. All transactions are handled through encrypted and certified systems. PinIt never stores or shares your card information.

Do all payments have to go through the app?

• Yes. Every booking and payment must be completed inside the PinIt app. Paying or arranging work directly with a provider outside the platform is not allowed. This rule protects customers and providers and helps keep every transaction safe. Any account involved in off app transactions may be permanently removed, and any services with payments done outside the platform will not qualify for dispute support.

Does PinIt guarantee service results?

• PinIt does not provide a service guarantee. Each provider is responsible for their own work and customers can share their experience through ratings and reviews.

What if I am not happy with the service?

• You have 24 hours to open a dispute. Your money will be held until the dispute is resolved. You can also leave a review and contact support if needed.

How does PinIt match customers and providers?

• PinIt uses an artificial intelligence matching system that considers distance, availability, price, and provider rating to suggest the best available match.

Can I book recurring services?

• Yes. Some providers allow you to book ongoing appointments at regular intervals.

Do providers need licenses or insurance?

• Providers are responsible for holding any required licenses or insurance. PinIt does not verify or provide these documents.

Does PinIt have insurance?

• No. Providers act as independent contractors and are responsible for their own work.

What should I do if a provider is late?

• Providers must inform you if they are late. If delays are excessive, you can open a dispute for a refund.

How can I prepare for my service?

• Ensure the area is ready. Provide access instructions if needed.

Can I communicate with my provider before the service?

• Yes. You can chat directly in the app.

Can I request extra tasks during the service?

• Discuss before the service. Changes may require rebooking.

How do I contact customer support?

• Contact support in the app or email support@pinitnow.com.

When will I receive my refund?

• Refunds are processed within a few business days depending on your bank.

Will I get a receipt for each service?

• Yes. A receipt is emailed after each booking.

How do ratings and reviews work?

• You can rate and review providers after each service.

What if there is a problem during the service?

• Report issues through support. PinIt facilitates communication but is not responsible for outcomes.

What happens if a provider damages something?

• Providers are responsible. Contact them and support if needed.

What is the promotion program?

• Invite two friends who complete qualifying services to receive credit.

Is my personal data safe?

• Yes. Data is protected with secure systems.

Does PinIt share my information with providers?

• Only necessary booking details are shared.

What does PinIt do if someone violates the rules?

• Accounts may be suspended or removed.

How do I find more information about terms and rules?

• Visit Terms of Service, Provider Agreement, and Privacy Policy pages or email info@pinitnow.com.

What are the current available services?

• In pinit you can choose service from more than 100 categories, including: House cleaning services Deep cleaning services Moving services Junk removal services Handyman services Plumbing services Electrical services HVAC services Painting services Carpet and upholstery cleaning Window cleaning services Pressure washing services Home maintenance services Landscaping and gardening services Snow removal services Pest control services Interior design services General contracting services Beauty services Haircut and hair styling services Nail services Personal care services.