Pinit Global Privacy & Policy

Introduction

PinIt Now Inc. (“PinIt”, “we”, “our”, or “us”) is a Canadian technology company headquartered in Vancouver, British Columbia. PinIt operates a digital marketplace platform that connects customers with verified local service providers across Canada. This Privacy Policy covers our collection, use, and disclosure of information about identifiable individuals and information that can be used to identify any individual (“Personal Information”).

Personal Information may be collected through our:

• Websites (collectively, the “Websites”);
• Mobile applications;
• Software-as-a-Service (SaaS) marketplace platform (“Platform Services”);
• Social media sites and marketing campaigns; and
• Other digital communication channels.

Personal Information We Collect

1. Information You Choose to Provide to Us

When accessing our Websites or registering for our Platform Services, we may ask you to provide Personal Information for the following purposes:

• Create a customer or service provider account
• Set up and manage your user profile
• Book or provide services through the Platform
• Communicate with other users via our messaging features
• Request customer support
• Participate in promotions, referral programs, or loyalty programs
• Subscribe to newsletters or marketing communications
• Register for webinars, events, or promotional campaigns
• Apply to become a verified service provider
• Complete identity verification or background screening (where required)
• Submit feedback, reviews, or dispute claims
• Apply for employment opportunities with PinIt
• Process payments or receive payouts

2. Types of Personal Information We May Collect

To support these functions, we may request the following types of Personal Information:

A. Basic Account Information

• First and last name
• Email address
• Phone number
• Mailing address
• Service location address
• Profile photo (optional)
• Username and password

B. Customer-Specific Information

• Service preferences
• Booking history
• Reviews and ratings
• Messages sent through the Platform
• Payment details (processed via secure third-party payment providers)

C. Service Provider-Specific Information

• Business name (if applicable)
• Service categories and pricing
• Availability schedule
• Government-issued identification (for identity verification)
• Background check information (where applicable and legally permitted)
• Banking information for payouts
• Tax identification information (e.g., SIN, Business Number, or equivalent)

D. Communications and Support Information

• Information you provide when contacting customer support
• Information submitted through forms on the Website
• Information provided when reporting technical issues
• Survey responses
• Dispute-related documentation

E. Marketing & Promotional Participation

• Information provided when entering a contest, promotion, or referral program
• Information shared when subscribing to newsletters
• Information provided at industry or networking events

F. Employment Applications

• Resume, Cover letter, Employment history, and Professional references

G. Payment Information

• Credit or debit card information
• Billing address
• Transaction details

Information We Automatically Collect

As you visit, browse, access, or use our Websites, mobile applications, or Platform Services, we may use automatic data collection technologies to collect certain information about your device, network connection, interactions with the Platform, and usage patterns.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies throughout the Websites and Platform Services to recognize and authenticate users, enhance functionality, and improve performance.

Mobile App Permissions and Tracking

Our mobile applications may request access to certain device features, including Camera, Photos, Location, and Notifications. You may control or disable these permissions at any time through your device settings.

Identity Verification and Biometric Information

We use a third-party identity verification provider, Veriff, to conduct this process. You may be required to provide a government-issued identification document and a facial image (selfie). This image may be analyzed using biometric technology solely to confirm your identity.

Interactive AI Chat and Automated Communications

PinIt may offer an interactive AI-powered chat feature. When you use the AI Chat, we may collect the content of messages you submit, technical information (IP address, device type), and interaction logs.

How We Use Personal Information

• To Provide and Operate the Platform
• To Maintain Trust, Safety, and Security
• To Communicate With You
• To Improve and Analyze Platform Performance
• To Manage Marketing and Advertising
• To Comply With Legal and Regulatory Requirements

How We Secure Personal Information

We implement reasonable administrative, technical, and physical safeguards, including encryption (HTTPS/TLS), role-based access controls, and multi-factor authentication.

How Long We Keep Your Personal Information

We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, tax, accounting, or regulatory obligations.

Compliance with Canadian Privacy Law

PinIt Now Inc. complies with PIPEDA and applicable provincial legislation, including Quebec’s Law 25, British Columbia’s PIPA, and Alberta’s PIPA. To ask questions or challenge our privacy practices, contact our Privacy Officer at info@pinitnow.com.