PINIT NOW INC. SERVICE PROVIDER AGREEMENT

Provider Marketplace Terms, Waiver, Data Addendum, and Commission Schedule

Effective Date: September 1, 2025
Last Updated: July 27, 2026

PinIt legal name	PinIt Now Inc.
British Columbia extraprovincial registration	A0138928
Registered/head office	1903-120 Milross Avenue, Vancouver, British Columbia, V6A 4K7, Canada
Commission / platform fee	See Schedule B

1.    Agreement and Acceptance

This Service Provider Agreement (the “Agreement”) is entered into between PinIt Now Inc. (“PinIt”) and the individual, corporation, partnership, sole proprietorship, or other legal entity approved by PinIt to offer services through the Platform (the “Provider”).

By creating a Provider account, submitting a Provider application, clicking “Agree”, accepting a Booking, listing services, communicating with Customers, receiving payment through the Platform, or otherwise using the Platform as a Provider, Provider accepts and agrees to be bound by this Agreement, the Platform Terms of Service, the Privacy Policy, the Platform Safety and Acceptable Use Policy, and any applicable fee schedule or supplemental terms.

If the person accepting this Agreement does so on behalf of a business entity, that person represents and warrants that they have authority to bind the entity and that the entity is duly formed, validly existing, and authorized to carry on business and provide the Services it offers.

2.    Definitions

Capitalized terms not defined in this Agreement have the meanings given in the Platform Terms of Service.

• “Customer” means a person who requests, books, purchases, receives, or pays for Services through the Platform.
• “Provider Content” means all information, text, photos, videos, logos, service descriptions, pricing, availability, qualifications, messages, reviews, responses, and other content submitted by or on behalf of Provider.
• “Services” means the services, work, labour, materials, inspections, visits, repairs, installations, maintenance, estimates, or other offerings listed, quoted, accepted, supplied, or performed by Provider.
• “Platform Fees” means commissions, referral fees, subscription fees, payment processing deductions, lead fees, advertising fees, cancellation allocations, no-show allocations, and other fees payable to PinIt as disclosed in Schedule B or through the Platform.

3.    Marketplace Relationship

PinIt operates a technology marketplace and administrative platform that helps Customers locate, communicate with, book, and pay independent Providers. PinIt does not provide, perform, supervise, direct, manage, inspect, warrant, or control Provider’s Services.

Provider is the supplier of record for Services performed by Provider. Any contract for Services is solely between Provider and the Customer. PinIt is not a party to that service contract except to the limited extent PinIt facilitates Platform access, communication, booking, payment processing, administrative support, review tools, and dispute-management processes.

PinIt does not guarantee any minimum number of leads, bookings, revenue, search ranking, visibility, territory, exclusivity, Customer acceptance, Customer payment, or business opportunity. PinIt may change ranking, visibility, service categories, eligibility criteria, and Platform features at any time, subject to applicable law and this Agreement.

4.    Independent Contractor Status

Provider operates an independently established business and is not an employee, worker, dependent contractor, agent, partner, joint venturer, fiduciary, franchisee, representative, or subcontractor of PinIt.

Provider controls the manner and means of performing Services, including tools, materials, staffing, methods, pricing, scheduling, acceptance of Bookings, service standards, safety practices, and business operations, subject only to Platform rules intended to protect Users, payment integrity, compliance, safety, and Platform operation.

Provider is not entitled to wages, salary, overtime, vacation pay, public holiday pay, severance, termination pay, benefits, workers’ compensation coverage from PinIt, employment insurance, Canada Pension Plan contributions from PinIt, or any other employee or worker benefit from PinIt.

Provider has no authority to bind PinIt, incur obligations for PinIt, make representations on behalf of PinIt, or hold itself out as PinIt’s employee, agent, subcontractor, or representative.

5.    Provider Representations and Account Accuracy

Provider represents, warrants, and covenants that all information submitted to PinIt or displayed to Customers is true, accurate, current, complete, and not misleading.

Provider must promptly update business name, legal name, address, phone number, email, service categories, availability, pricing, tax registration, licence information, insurance information, worker information, subcontractor information, and any other material account information.

Provider must not create fake profiles, duplicate accounts, misleading reviews, false credentials, misleading badges, artificial rankings, or misrepresent identity, location, experience, qualifications, insurance, licence status, response time, availability, pricing, or service capacity.

6.    Licensing, Permits, Regulatory Compliance, and Safety

Provider is solely responsible for determining whether its Services require licences, permits, registrations, authorizations, certifications, inspections, bonding, insurance, municipal permits, strata approvals, occupational health and safety compliance, WorkSafeBC registration or coverage, technical safety authorization, or other regulatory compliance.

Provider must hold and maintain all licences, permits, certifications, authorizations, and registrations required to lawfully advertise, quote, accept, supply, and perform each Service. Provider must immediately notify PinIt if any licence, permit, certification, authorization, registration, insurance coverage, or legal authority is suspended, cancelled, expired, restricted, investigated, or revoked.

Provider must perform Services safely, competently, professionally, in accordance with applicable law, industry standards, manufacturer instructions, building rules, site rules, occupational health and safety requirements, and any Customer instructions that are lawful and reasonable.

Provider must not accept or perform regulated, restricted, dangerous, unlawful, or unsafe work that Provider is not legally authorized and competent to perform. PinIt may require proof of licence, insurance, safety training, authorization, or compliance at any time.

7.    Service Standards and Customer Contract

Provider must provide clear service descriptions, accurate pricing, accurate availability, and any exclusions, limitations, materials charges, travel charges, emergency charges, minimum charges, cancellation charges, no-show charges, taxes, and conditions before a customer confirms a Booking.

Provider is responsible for completing accepted Bookings at the scheduled time and location unless cancelled or rescheduled through the Platform in accordance with this Agreement and the applicable cancellation policy.

Provider must communicate with Customers through the Platform, respond promptly and professionally, maintain accurate records, and use reasonable care to avoid property damage, personal injury, service defects, delays, and disputes.

Provider must comply with all consumer protection laws that apply to Provider’s Services, including required disclosures, electronic contracting rules, cancellation rights, refund obligations, and prohibitions against deceptive or unconscionable acts or practices. Provider must not make any false, misleading, deceptive, incomplete, or unfair representation about Provider, PinIt, the Platform, the Service, price, availability, urgency, licence status, quality, warranty, or results.

8.    Distance Sales, Consumer Disclosures, and Refund Obligations

Where a Booking is a consumer transaction, online contract, distance sales contract, future performance contract, continuing services contract, or other regulated consumer contract, Provider is responsible for complying with all mandatory statutory requirements that apply to the supplier of the Services.

Provider authorizes PinIt to present, generate, transmit, and retain electronic booking confirmations, invoices, receipts, cancellation information, refund information, Provider identity information, service descriptions, supply dates, price information, tax information, and other consumer disclosures on Provider’s behalf through the Platform.

Provider must ensure that all information displayed to Customers is accurate before a Customer enters a Booking. If Provider becomes aware that a displayed price, service description, supply date, licence claim, warranty claim, tax amount, or other material term is wrong, Provider must immediately correct it and notify PinIt.

Provider must honour all statutory cancellation and refund rights. If a Customer validly cancels a consumer contract under applicable law, Provider authorizes PinIt and the payment processor to process the refund or reversal required by law, including any refund required without deduction and within the required statutory period.

9.    Workmanship Guarantee

Unless a longer warranty is required by law, disclosed by Provider, or agreed in writing, Provider guarantees the workmanship and quality of Services performed for a minimum period of 14 calendar days after Service completion.

If a defect or issue arises within that period due to Provider’s workmanship, Provider must respond promptly and correct the defect at Provider’s own expense within a reasonable time, subject to reasonable access, safety, and legal requirements.

This workmanship guarantee is solely between Provider and the Customer. PinIt does not provide any workmanship warranty, service warranty, product warranty, professional warranty, or guarantee for Provider’s Services. Failure to honour this guarantee may result in ranking consequences, payout holds, suspension, termination, or removal from the Platform.

10. Insurance

Provider must maintain insurance suitable for Provider’s business, service categories, employees, subcontractors, tools, vehicles, equipment, materials, premises, and risks. Unless PinIt approves otherwise in writing, Provider must maintain commercial general liability insurance with limits appropriate to the Services provided and no less than CAD $[insert minimum] per occurrence.

Provider must maintain any mandatory automobile, professional liability, errors and omissions, cyber, product liability, workers’ compensation, bonding, or other coverage required by law or reasonably required by PinIt for Provider’s service categories.

Provider must provide certificates of insurance and proof of coverage on request. PinIt does not provide insurance for Provider, Provider’s personnel, Provider’s subcontractors, Customer property, Provider property, or Services. Provider is solely responsible for uninsured, excluded, underinsured, or deductible losses.

11. Taxes and GST/HST/PST

Provider is solely responsible for determining, collecting, reporting, filing, remitting, and paying all taxes, levies, duties, source deductions, payroll remittances, GST/HST, PST, income tax, corporate tax, municipal taxes, and other charges arising from Provider’s business and Services.

If Provider provides a GST/HST/PST or other tax registration number, Provider represents and warrants that the registration is valid, current, and applicable to the Services. Provider must immediately notify PinIt of changes to tax registration status.

Provider authorizes PinIt to generate invoices, receipts, or tax information on Provider’s behalf based on information supplied by Provider and Platform transaction data. Provider remains solely responsible for the accuracy and legal sufficiency of tax information, invoices, receipts, and remittances.

12. Payment Processing and Payouts

Provider authorizes PinIt and the designated payment processor to process Customer payments, payment authorizations, refunds, chargebacks, reversals, adjustments, Platform Fees, taxes on Platform Fees, payout holds, and payouts in accordance with this Agreement, payment processor terms, and Platform procedures.

Customer payments are intended to be processed by the payment processor and disbursed to Provider, less Platform Fees, payment processing charges, taxes on PinIt fees, chargebacks, refunds, reversals, holds, adjustments, and other amounts authorized by this Agreement or required by law.

PinIt may deduct, offset, withhold, reverse, or recover amounts from Provider payouts to address Platform Fees, payment processor charges, refunds, chargebacks, fraud, overpayments, duplicate payments, technical errors, Customer disputes, statutory refunds, legal compliance, regulatory requirements, or breach of this Agreement.

Provider remains liable for any negative balance, chargeback, refund, reversal, fee, penalty, tax, or amount owed to PinIt or the payment processor. Provider must reimburse such amounts immediately upon demand if they cannot be recovered from available payouts.

13. Platform Fees and Commission

Provider must pay the Platform Fees set out in Schedule B or otherwise displayed to Provider before Provider accepts the applicable Booking or paid feature.

Platform Fees may be calculated as a percentage commission, fixed booking fee, subscription fee, advertising fee, lead fee, payment processing charge, cancellation allocation, no-show allocation, or other disclosed charge. Provider authorizes automatic deduction of Platform Fees and applicable taxes through the payment processor.

PinIt may modify Platform Fees on notice. Fee changes apply prospectively and do not change fees for a Booking already accepted unless Provider agrees or applicable law permits the change. Continued use of the Platform after a fee change becomes effective constitutes acceptance of the updated fee schedule.

14. Cancellations, No-Shows, Rescheduling, and Disputes

Provider must manage availability accurately and must not accept Bookings that Provider cannot reasonably attend and perform. Provider may cancel or reschedule only through the Platform and only in accordance with the applicable policy.

If Provider cancels a confirmed Booking without valid justification, arrives materially late, fails to attend, fails to provide required equipment or staffing, or refuses to perform without lawful reason, the Customer may be entitled to a full or partial refund and Provider may be subject to payout adjustment, ranking consequences, suspension, termination, or other account measures.

A no-show occurs when a party fails to attend or make themselves reasonably available at the scheduled Service time without prior cancellation through the Platform. If a Customer fails to attend or provide required access, a no-show charge may apply if disclosed before booking and permitted by applicable law. Unless otherwise permitted by law and disclosed in advance, monetary cancellation or no-show charges processed through the Platform must not exceed CAD $100 per Booking.

Provider must cooperate in good faith with Customer complaints, Platform reviews, payment disputes, chargebacks, fraud investigations, regulatory inquiries, and legal proceedings. Provider must provide records, photos, messages, receipts, proof of attendance, licensing information, insurance information, and other relevant information upon request.

15. Non-Circumvention and Off-Platform Transactions

Provider must not use the Platform to solicit, encourage, arrange, accept, or process payment outside the Platform for Services initiated, introduced, requested, quoted, communicated, or booked through the Platform.

Provider must not share phone numbers, email addresses, payment links, external booking links, websites, social media accounts, cash payment requests, e-transfer details, or other contact or payment information for the purpose of avoiding Platform Fees, payment processing, safety review, consumer disclosures, or dispute-management processes.

Circumvention is a material breach. Without limiting other remedies, PinIt may suspend or terminate Provider, cancel Bookings, withhold or offset payouts, charge avoided Platform Fees, remove content, and seek injunctive or monetary relief.

16. Privacy, Customer Information, and Data Handling

Provider must protect Customer personal information and use it only as necessary to communicate about, attend, perform, document, invoice, and resolve the relevant Booking, or as otherwise authorized by Customer, PinIt, and applicable law.

Provider must not sell, rent, disclose, retain, copy, export, upload, scrape, reuse, or market to Customer personal information obtained through the Platform except as necessary for the relevant Booking or as required by law. Provider must not add Customers to marketing lists unless Provider independently obtains legally valid consent.

Provider must implement reasonable safeguards to protect Customer information from unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks. Provider must promptly notify PinIt of any actual or suspected privacy breach, security incident, unauthorized disclosure, lost device, compromised account, or unauthorized use involving Platform or Customer information.

Provider acknowledges that PinIt may access, review, monitor, store, and disclose Platform communications, Provider information, Customer information, transaction data, and content for purposes including Platform operation, compliance, fraud prevention, safety, dispute resolution, legal compliance, and enforcement, subject to the Privacy Policy and applicable law.

17. Confidentiality

Provider must keep confidential all non-public information about PinIt, the Platform, customers, pricing structures, payment systems, ranking systems, algorithms, security measures, business strategies, operational processes, technical information, and other confidential or proprietary information.

Provider may use confidential information only as necessary to use the Platform in accordance with this Agreement. Upon termination, Provider must stop using and must return or securely delete PinIt confidential information, except where retention is required by law.

18. Provider Content, Reviews, and Intellectual Property

Provider retains ownership of Provider Content, subject to the licence granted in this Agreement. Provider grants PinIt a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, display, publish, distribute, adapt, remove, and use Provider Content for Platform operation, marketing, analytics, safety, compliance, dispute resolution, and enforcement.

Provider represents and warrants that Provider Content is accurate, lawful, non-infringing, not misleading, and not deceptive. Provider must not manipulate reviews, offer incentives for positive reviews without disclosure, retaliate against honest reviews, threaten Customers for reviews, or post fake reviews.

PinIt owns all rights in the Platform, software, branding, technology, user interface, databases, processes, ranking systems, and intellectual property. Provider receives only a limited, revocable, non-transferable licence to use the Platform for offering approved Services.

19. Safety, Acceptable Use, and Prohibited Conduct

Provider must comply with the Platform Safety and Acceptable Use Policy and must not engage in fraud, harassment, threats, discrimination, bullying, unsafe conduct, illegal conduct, content misuse, platform interference, payment abuse, review manipulation, data misuse, or conduct that may create risk to Customers, PinIt, other Providers, or the public.

Provider must not offer, facilitate, request, or perform services involving illegal goods or services, weapons, controlled substances, adult services, gambling services, surveillance abuse, stolen goods, or other prohibited categories identified by PinIt.

Provider must immediately report serious safety incidents, property damage, personal injury, unlawful conduct, suspected exploitation, threats, or other urgent concerns involving a Booking or Platform communication.

20. Account Enforcement

PinIt may investigate suspected violations and may immediately suspend, restrict, delist, demote, terminate, or refuse Provider access where PinIt reasonably believes Provider has breached this Agreement, created safety risk, created payment risk, received serious complaints, failed verification, failed to maintain required insurance or licences, engaged in circumvention, or otherwise harmed the Platform, Customers, or PinIt.

PinIt may consider performance factors including responsiveness, completion rate, cancellation history, no-show history, Customer ratings, dispute history, refund history, chargebacks, safety reports, compliance history, and reliability when determining visibility, search placement, account status, and continued access.

21. Indemnification

Provider will defend, indemnify, and hold harmless PinIt, its directors, officers, employees, contractors, agents, affiliates, successors, and assigns from and against all claims, demands, actions, losses, damages, liabilities, fines, penalties, assessments, taxes, costs, and expenses, including reasonable legal fees, arising from or relating to: (a) Provider’s Services; (b) Provider’s breach of this Agreement; (c) Provider’s breach of law; (d) Provider’s negligence, wilful misconduct, fraud, misrepresentation, or unsafe conduct; (e) Provider’s employees, workers, assistants, subcontractors, or agents; (f) Provider Content; (g) taxes, source deductions, employment, worker classification, or insurance; (h) privacy or data breaches caused by Provider; or (i) disputes between Provider and Customers.

Provider’s indemnification obligations survive termination of this Agreement.

22. Disclaimer and Limitation of Liability

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, PinIt disclaims all warranties, representations, and conditions relating to the Platform, including availability, uptime, rankings, leads, bookings, revenue, payment timing, Customer conduct, Customer payment, dispute outcome, or business results.

To the maximum extent permitted by law, PinIt will not be liable for indirect, incidental, special, exemplary, punitive, aggravated, consequential, economic, or business losses, including loss of profits, revenue, goodwill, data, use, opportunity, or anticipated savings.

Subject to applicable law, PinIt’s total aggregate liability to Provider arising from or relating to this Agreement or the Platform will not exceed the Platform Fees actually received by PinIt from Provider during the 12 months immediately preceding the event giving rise to the claim.

23. Term and Termination

This Agreement begins when accepted by Provider and continues until terminated by either party. Provider may stop using the Platform at any time, subject to completing accepted Bookings, paying amounts owed, cooperating with disputes, and satisfying obligations that accrued before termination.

PinIt may terminate this Agreement or Provider’s access immediately on notice if Provider breaches this Agreement, creates risk, fails verification, engages in circumvention, fails to maintain required insurance or licences, becomes insolvent, receives serious complaints, violates law, or acts in a manner that PinIt reasonably believes may harm Customers, the Platform, or PinIt.

Termination does not affect accrued rights or obligations, including payment, refunds, chargebacks, dispute cooperation, confidentiality, privacy, intellectual property, indemnity, limitation of liability, governing law, and any obligation that by its nature should survive.

24. Dispute Resolution and Governing Law

Provider and PinIt will first attempt in good faith to resolve disputes informally through written notice and business-level discussions. A party may seek urgent injunctive, equitable, or protective relief at any time where necessary to protect confidential information, intellectual property, safety, data, platform integrity, non-circumvention rights, or other urgent interests.

Unless prohibited by applicable law, any dispute between Provider and PinIt arising from or relating to this Agreement may be resolved by arbitration in British Columbia if the parties agree to arbitration after the dispute arises. If the parties do not agree to arbitration, the dispute may be brought before the courts of British Columbia, subject to any tribunal, regulator, or court jurisdiction that cannot be excluded.

This Agreement is governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia.

25. General

This Agreement, together with incorporated policies and applicable schedules, is the entire agreement between PinIt and Provider regarding Provider’s access to and use of the Platform. If any provision is invalid or unenforceable, the provision will be interpreted to the maximum extent enforceable and the remaining provisions remain in effect.

Provider may not assign this Agreement without PinIt’s prior written consent. PinIt may assign this Agreement in connection with a merger, acquisition, financing, restructuring, sale of assets, corporate transaction, or by operation of law.

PinIt may update this Agreement on notice. Updated terms apply prospectively unless otherwise permitted by law. Continued use of the Platform after the effective date of updated terms constitutes acceptance.

Electronic acceptance, electronic signatures, click-through acceptance, and acceptance through continued use of the Platform are intended to be legally binding.

 

Schedule A – Provider Onboarding Information

Required Item

Legal name and trade name

Business number / GST/HST/PST registration (if applicable)

Service categories and service pricing

Licences, permits, certifications (if applicable)

Insurance certificates (upon request)

WorkSafeBC / worker coverage status (upon request and if applicable)

Subcontractors or employees (if applicable)

Business address, service area and hours of operation (if applicable)

Emergency or after-hours service availability

Schedule B – Commission and Platform Fee Schedule

Fee Type	Amount / Formula	Timing / Notes
Commission on completed booking	100% of requested service price minus 5% taxes will be paid to the service provider.	Deducted from payout
Platform fees	5%-25% paid by customers. (The exact platform fee varies by service, time, and location, and is disclosed to providers before they accept or decline an order.)	Deducted from payout
Lead fee/Subscriptions	Not applicable	Not applicable
Cancellation/no-show allocation	If triggered by service providers: Service provider receives negative points in the rating system, and possible ban. If triggered by clients: depending on the time of the cancelations customer pay between 0%-30% penalty.	As disclosed to Customer before booking
Taxes on PinIt fees	GST/HST/PST as applicable	Provider responsible for taxes on Provider Services

Schedule C – Minimum Service Standards

• Maintain accurate availability and promptly respond to Customer communications.
• Attend confirmed Bookings on time with appropriate tools, materials, staffing, and safety equipment.
• Perform only work Provider is qualified and legally authorized to perform.
• Provide clear estimates for additional work and obtain Customer approval through the Platform before charging additional amounts.
• Maintain professional, respectful, non-discriminatory, and safe conduct.
• Document work performed, materials used, attendance, completion, and any Customer refusal or access issue.
• Respond to service concerns and workmanship issues in good faith within the applicable review period.

Schedule D – Provider Data Protection Addendum

Provider must treat Customer personal information obtained through the Platform as confidential and must use it only for the relevant Booking unless the Customer gives separate legally valid consent or the law requires otherwise.

Provider must maintain reasonable administrative, technical, and physical safeguards, including account security, device security, access controls, secure disposal, and limited access for employees or subcontractors with a need to know.

Provider must promptly notify PinIt of actual or suspected unauthorized access, disclosure, loss, theft, misuse, or compromise involving Customer personal information or Platform credentials.

Upon request or termination, Provider must return or securely delete Customer personal information obtained through the Platform unless retention is required for legal, tax, insurance, accounting, or dispute purposes.

For more information, contact support@pinitnow.com