User Content, Reviews, Messaging, Online Safety, and Prohibited Conduct

Effective Date: September 1, 2025
Last Updated: July 27, 2026

1.    Purpose

This Platform Safety and Acceptable Use Policy forms part of the Platform Terms of Service and Service Provider Agreement. It sets out rules for safe, lawful, respectful, and responsible use of the PinIt Platform, including messaging, reviews, ratings, profiles, photos, service descriptions, booking communications, and other user-generated content.

PinIt is a service marketplace, not a general social media network. However, because the Platform may allow public or private user-generated content, PinIt maintains safety standards for content, communications, reviews, and interactions.

2.    Who Must Comply

This Policy applies to all Users, including Customers, Providers, applicants, visitors, account holders, employees or subcontractors of Providers, and anyone submitting content or communications through the Platform.

Providers are responsible for ensuring that their employees, subcontractors, assistants, agents, and representatives comply with this Policy when using the Platform or performing Bookings.

3.    General Conduct Standard

Users must act lawfully, honestly, respectfully, professionally, and safely. Users must not use the Platform in a manner that harms, exploits, deceives, threatens, intimidates, harasses, discriminates against, or endangers another person, PinIt, a Provider, a Customer, or the public.

Users must not interfere with the Platform, misuse Platform tools, avoid fees, manipulate ratings, bypass safety systems, create fake accounts, impersonate another person, or misrepresent identity, location, qualifications, licence status, insurance status, price, availability, or service capability.

4.    Prohibited Content and Communications

Users must not post, upload, send, solicit, link to, promote, or otherwise make available content or communications that PinIt reasonably considers to fall within any of the following categories:

• illegal, fraudulent, deceptive, misleading, or unlawful content;
• harassment, bullying, stalking, threats, intimidation, extortion, coercion, or abusive communications;
• hate, discrimination, or demeaning content based on protected grounds;
• content that incites or glorifies violence or creates a serious safety risk;
• terrorism or violent extremism content;
• non-consensual intimate content, including synthetic or manipulated intimate content;
• content involving child exploitation or sexual exploitation;
• content encouraging self-harm or harm to others;
• sexual services, adult content, or sexually explicit content;
• weapons, controlled substances, stolen goods, gambling services, or other prohibited or regulated goods or services;
• malware, phishing, credential theft, spam, scraping, bots, or attempts to compromise accounts or systems;
• private, confidential, or personal information shared without authority;
• defamatory, malicious, knowingly false, or materially misleading reviews or allegations; and
• content that violates intellectual property, privacy, publicity, contractual, or legal rights.

5.    Service Category Restrictions

Users must not use the Platform to request, offer, arrange, pay for, or perform services that are illegal, unsafe, unlicensed, prohibited by PinIt, or outside the Provider’s lawful authority and competence.

PinIt may prohibit or restrict categories of work that create elevated legal, safety, insurance, licensing, or reputational risk. Providers must comply with all licensing, permit, insurance, occupational safety, consumer protection, municipal, and regulatory requirements that apply to their services.

6.    Messaging Rules

Platform messaging must be used only for legitimate booking, service, safety, support, and dispute-resolution purposes. Users must not use messaging to harass, threaten, spam, advertise unrelated services, solicit off-platform payment, exchange prohibited content, or collect personal information for unrelated purposes.

Users must not share direct contact details or external payment instructions for the purpose of avoiding Platform Fees, payment processing, consumer disclosures, safety review, or dispute-management processes. PinIt may restrict or monitor messaging to detect circumvention, fraud, safety issues, and policy breaches, subject to the Privacy Policy and applicable law.

7.    Reviews and Ratings

Customers may post honest reviews and ratings based on genuine experiences. Providers may respond professionally and factually. PinIt does not prohibit honest reviews and does not impose penalties merely because a User posts an honest review.

PinIt may remove, restrict, refuse, or moderate reviews that are fake, purchased, incentivized without disclosure, retaliatory, defamatory, discriminatory, abusive, irrelevant, spam, confidential, privacy-invasive, threatening, extortionate, or otherwise in breach of this Policy.

Users must not manipulate ratings, create fake reviews, post reviews about themselves, pay for reviews, threaten negative reviews to obtain refunds or benefits, retaliate against reviewers, or attempt to suppress honest criticism through intimidation or improper pressure.

8.    Reporting, Blocking, and Safety Escalation

Users may report concerns through support@pinitnow.com. Reports may relate to content, messages, reviews, fraud, safety, discrimination, harassment, privacy concerns, payment issues, provider conduct, customer conduct, or suspected illegal activity.

Where available, Users may block or restrict communications with another User. Blocking may not prevent PinIt from sending administrative, safety, dispute, legal, or support communications related to a Booking or Account.

PinIt may triage reports, request additional information, preserve records, restrict content, suspend accounts, notify affected Users, notify payment processors, notify regulators or law enforcement where appropriate, or take other steps reasonably necessary for safety, compliance, fraud prevention, or legal protection.

9.    Provider On-Site Conduct

Providers must attend service locations professionally, safely, and respectfully. Providers must respect Customer property, privacy, building rules, pets, family members, neighbours, strata rules, and lawful Customer instructions.

Providers must not enter restricted areas without permission, photograph or record people or private areas except as reasonably necessary for the Service and permitted by law, bring unauthorized persons to the service location, perform work while impaired, or create unsafe conditions.

Providers must immediately report serious incidents, injuries, threats, damage, unlawful conduct, suspected exploitation, or urgent safety concerns to PinIt and, where appropriate, emergency services or regulators.

10. Customer On-Site Conduct

Customers must provide a safe and lawful service environment. Customers must not threaten, harass, discriminate against, physically interfere with, exploit, or endanger Providers or their personnel.

Customers must disclose material hazards and access requirements, including animals, restricted access, dangerous materials, electrical, gas, structural, environmental, or security risks, and must not ask Providers to perform illegal, unsafe, or unlicensed work.

11. Synthetic, Manipulated, or AI-Generated Content

Users must not submit synthetic, AI-generated, or materially manipulated content in a way that misleads others about identity, qualifications, service results, safety events, property condition, reviews, or communications.

Where PinIt permits synthetic or AI-assisted content, Users must label or disclose it when necessary to avoid misleading others. PinIt may label, restrict, remove, or require clarification for content that may be materially misleading.

12. Moderation and Enforcement

PinIt may use automated tools, human review, User reports, payment signals, account history, content analysis, and other information to detect policy violations, fraud, unsafe behaviour, and platform misuse.

PinIt may remove content, hide reviews, reduce visibility, restrict messaging, place payout holds, cancel Bookings, suspend accounts, terminate accounts, refuse onboarding, notify affected Users, preserve records, or take other action where PinIt reasonably believes this Policy has been breached or risk exists.

Enforcement decisions may consider severity, risk, legal obligations, User history, intent, pattern of conduct, available evidence, cooperation, and potential harm. PinIt is not required to disclose confidential safety, security, fraud, or enforcement details where disclosure may create risk or prejudice an investigation.

13. Appeals and Corrections

Where available and appropriate, a User may ask PinIt to review a moderation, suspension, or content-removal decision by contacting support@pinitnow.com and providing relevant information. PinIt may uphold, modify, or reverse a decision in its discretion, subject to applicable law and contractual rights.

Users may request correction of inaccurate personal information in accordance with the Privacy Policy.

14. Legal Compliance and Cooperation

Users must comply with applicable laws and must cooperate with PinIt in safety reviews, payment disputes, fraud investigations, privacy requests, regulatory inquiries, and legal proceedings.

PinIt may disclose information to regulators, law enforcement, courts, payment processors, insurers, legal counsel, or affected Users where permitted or required by law, where necessary to enforce agreements, or where necessary to protect safety, security, rights, or property.

15. Changes to This Policy

PinIt may update this Policy from time to time. Updated versions apply prospectively from the effective date stated in the update or notice. Continued use of the Platform after an updated Policy becomes effective constitutes acceptance, subject to applicable law.

For more information, contact support@pinitnow.com