Trust and Safety
Your safety is our top priority.
Every provider on Pinit is verified. Your payment is protected until your service is complete. We built Pinit so you never have to wonder if you can trust the person showing up at your door.
ID Verified
Every provider identity confirmed
Business Verified
All businesses vetted before listing
Secure Payments
Funds held until job is done
Real Reviews
Verified ratings from real bookings
Provider verification
Every provider is verified before they can offer services on Pinit.
We do not allow anyone to list services on Pinit without going through our verification process. Whether you are booking a house cleaner in Vancouver, a plumber in Richmond, or a personal trainer in Burnaby, you can book with confidence.
ID Verified Providers
Every individual service provider on Pinit goes through identity verification before their profile is approved and visible to customers.
Verified Businesses
All businesses on Pinit are vetted before listing. Customers can trust that every business on the platform is legitimate and accountable.
Profile Review Process
Every new provider profile is reviewed by the Pinit team before it goes live. Incomplete or suspicious profiles are not approved.
Verified Reviews
Reviews on Pinit come from real completed bookings only. No anonymous posts, no fake ratings.
Ongoing Monitoring
Provider accounts are monitored on an ongoing basis. Providers with repeated complaints or policy violations are suspended or removed.
Community Standards
All providers agree to Pinit's Community Standards before joining. Violations are taken seriously and can result in permanent removal.
Your money is protected until the job is done.
When you book through Pinit, your payment is held securely and only released to the provider after the service has been completed. You are never at risk of paying for something that was not delivered.
You book and pay securely through Pinit. Your funds are held until the job is complete.
The provider delivers the service at your agreed time and location.
You confirm the service is complete. Payment is then released to the provider.
If there is an issue, our support team steps in to help resolve it and protect your payment.
For customers
Book with confidence, every time.
Whether you need a home cleaner, a licensed electrician, a dog walker, or a beauty professional, Pinit gives you the transparency and protection to book safely.
- Browse verified provider profiles with real reviews
- See provider verification status before booking
- Pay securely through Pinit every time
- Your payment is held until you confirm the job is complete
- Report any concerns directly through the app
- Dispute resolution support available for every booking
For providers
A safe platform to grow your business.
Pinit protects service providers too. From secure payments to professional communication tools, we make sure you can focus on your work without worry.
- Payment is secured at booking so you always get paid
- All communication happens through Pinit's secure messaging
- Report inappropriate behaviour directly through the app
- Your personal contact information is never shared publicly
- Pinit support team available to help resolve disputes
Common questions
Trust and Safety FAQ
Have questions about how Pinit keeps you safe? Here are answers to the most common questions from customers and providers across Vancouver.
Yes. Every provider on Pinit goes through a verification process before their profile is approved. No provider can accept bookings without completing this step.
Yes. All businesses listing services on Pinit are vetted before their profile goes live. Customers can trust that every business on the platform has been reviewed and approved by the Pinit team.
Your payment is held securely and is never released to the provider until you confirm the service is complete. If a service is not delivered as agreed, you can raise a dispute and our support team will step in to help.
Yes. Verified provider profiles display a verification badge so you know who has been checked. You can also view ratings and reviews from past customers before making a booking decision.
You can report any concern directly through the Pinit app or website. Our team reviews all reports and takes appropriate action, including account suspension or removal from the platform.
Pinit only shares the information needed to complete a booking. Your personal contact details and payment information are never publicly visible. All communication happens through Pinit's secure in-app messaging.
Ready to book with confidence?
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