About Pinit's role: Pinit is a platform that connects you with independent service providers. We are not the service provider and we do not perform, guarantee, or take responsibility for any services booked through the app. All agreements, service quality, and any issues are between you and the provider directly. Pinit is here to facilitate the connection and support the process.
⏱️
Open a Dispute
You have 48 hours after service completion to open a dispute through the app.
💬
Talk to Your Provider
For most issues, reaching out to your provider directly through the app is the fastest path to a resolution.
📸
Proof of Work
Providers should always take photos before and after every job. This protects both sides in any dispute.
🔒
Secure Payments
Payments are held safely until the service is complete, then released to the provider automatically.
🚫
Stay In the App
All bookings and payments must go through Pinit. Off-app transactions are not covered by support.
Disputes & Issues
Important
You have 48 hours from the time the service was completed to open a dispute. Log in to the Pinit app, go to Help, and follow the dispute link. Disputes submitted outside the app or after the 48 hour window may not qualify for resolution.
You have 48 hours from the time the service was completed to open a dispute. Log in to the Pinit app, go to Help, and follow the dispute link. Disputes submitted outside the app or after the 48 hour window may not qualify for resolution.
Your payment is held in a secured account while the dispute is reviewed. Pinit will facilitate communication between you and the provider to help both sides reach a resolution. If resolved in your favour, a refund will be processed within a few business days depending on your bank. Keep in mind that the service itself is the responsibility of the provider, not Pinit.
Start by reaching out to your provider directly through the app — most issues are resolved this way. If that does not work, you have 48 hours after the service to open a formal dispute through the Help section. You can also leave a rating and review. For additional support, email support@pinitnow.com.
The provider is responsible for their own work and any damages that occur during the service. Contact the provider through the app first. If you are unable to reach a resolution, open a dispute through the Help section. Pinit will facilitate the process, though the liability sits with the provider directly.
Report the issue through support as soon as possible and communicate with your provider through the app. Do not wait until after the service is complete to raise a serious concern. Pinit facilitates communication but outcomes are between you and the provider.
Providers are required to inform you if they are running late. If delays are excessive, you can open a dispute through the app for a potential refund.
You will receive a full refund to your original payment method. Refunds are processed within 2 to 5 business days depending on your bank.
Cancellations
- Before the provider accepts — free cancellation, no charge.
- More than 24 hours before — a small cancellation fee may apply depending on the service.
- Within 24 hours — a cancellation fee of up to $100 applies.
Yes. You can request a new date or time depending on the provider's availability and their acceptance of the change.
Once a booking is confirmed you cannot switch providers. If you want a different provider, cancel the existing booking and create a new one.
Payments & Refunds
Payment is charged immediately after you confirm a booking. It is held in a secured account and released to the provider 3 to 5 business days after the service is completed.
Yes. All transactions go through encrypted and certified payment systems. Pinit never stores or shares your card information.
Important
Yes. Every booking and payment must be completed inside the Pinit app. Paying a provider outside the platform removes your access to dispute support, and accounts involved in off-app transactions may be permanently removed.
Yes. Every booking and payment must be completed inside the Pinit app. Paying a provider outside the platform removes your access to dispute support, and accounts involved in off-app transactions may be permanently removed.
The full booking amount still applies even if the provider finishes earlier than expected. Refunds apply only to valid cancellations or provider no shows.
Refunds are processed within a few business days depending on your bank.
Yes. A receipt is emailed to you after each completed booking.
Yes. Tipping is optional and can be done directly in the app after the service is completed.
Bookings
Choose a service category, browse available providers near you, review their prices and ratings, select a time, and pay securely in the app.
The minimum booking period is one hour. The minimum fee for any service is $50.
Yes. Some providers allow you to book ongoing appointments at regular intervals. Check the provider's profile for availability.
Yes. You can chat directly with your provider inside the app once a booking is confirmed.
Discuss any changes with your provider before the service begins. Changes to the scope of work may require a new or updated booking.
Make sure the area is ready before the provider arrives. Share any access instructions through the app chat in advance.
Trust & Safety
Yes. Every provider goes through an identity check and a profile review before being listed on Pinit. That said, Pinit is a platform — we verify identity, but the quality and outcome of every service is the responsibility of the provider.
Providers are responsible for holding any required licenses or insurance for their trade. Pinit does not verify, provide, or guarantee these documents.
Pinit is a platform that connects clients with independent service providers. We do not perform services and do not guarantee outcomes. Each provider is fully responsible for the quality of their own work. If something goes wrong, you can open a dispute and Pinit will facilitate communication between both parties.
Yes. Your data is protected with secure systems. Only the necessary booking details are shared with providers.
Accounts may be suspended or permanently removed depending on the nature of the violation.
For Providers
Provider
After signing up and completing verification, manage your profile, services, pricing, and availability directly in the app under Profile Settings.
After signing up and completing verification, manage your profile, services, pricing, and availability directly in the app under Profile Settings.
Provider
Payments are released 3 to 7 business days after each job is completed, depending on your bank. Payments are processed automatically — no request is needed.
Payments are released 3 to 7 business days after each job is completed, depending on your bank. Payments are processed automatically — no request is needed.
Provider
If you cancel a booking, the client receives a full refund and you will receive a rating penalty. Repeated cancellations may result in account review or removal. If a client cancels within 24 hours of your scheduled time, you will receive up to 15% of the service value as compensation.
If you cancel a booking, the client receives a full refund and you will receive a rating penalty. Repeated cancellations may result in account review or removal. If a client cancels within 24 hours of your scheduled time, you will receive up to 15% of the service value as compensation.
Provider
Reach out to the client through the app first — most issues resolve through direct communication. If needed, Pinit will step in to moderate. Always collect proof of work. Photos before and after every job are your best protection.
Reach out to the client through the app first — most issues resolve through direct communication. If needed, Pinit will step in to moderate. Always collect proof of work. Photos before and after every job are your best protection.
Provider
Important
Proof of work is required for all providers on Pinit. Always take photos before and after every service. Without documentation, disputes are significantly harder to resolve in your favour.
Important
Proof of work is required for all providers on Pinit. Always take photos before and after every service. Without documentation, disputes are significantly harder to resolve in your favour.
Provider
Clients rate and review you after each service. Your rating directly affects your visibility in Pinit's matching system, which considers distance, availability, price, and rating when suggesting providers.
Clients rate and review you after each service. Your rating directly affects your visibility in Pinit's matching system, which considers distance, availability, price, and rating when suggesting providers.
General FAQ
Pinit is a service shopping platform that connects people in the Vancouver Lower Mainland with trusted local professionals across more than 100 service categories. Pinit provides the platform — the service itself is performed by independent providers.
Pinit operates across the Vancouver Lower Mainland including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Langley, and nearby communities.
Pinit uses an AI matching system that considers distance, availability, price, and provider rating to suggest the best available match for your service.
No travel fees apply. Providers include travel time in their price. If a delay happens, the provider must inform you as soon as possible.
You can rate and review your provider after each completed service. Ratings help other clients make informed decisions and directly affect a provider's visibility on the platform.
Invite two friends who complete qualifying services and receive credit toward your next booking.
Visit the Terms of Service, Provider Agreement, and Privacy Policy pages, or email info@pinitnow.com.
Still need help?
Our support team will get back to you as soon as possible.
